{"product_id":"today-is-the-perfect-day-to-improve-customer-experiences-understanding-how-customer-experiences-go-wrong-so-yours-can-go-right-9798990871007","title":"Today is the Perfect Day to Improve Customer Experiences!: Understanding how customer experiences go wrong, so yours can go right!","description":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003eIncreasingly, Customer Experiences ​Enabled by ​Technology are Going ​Ridiculously Wrong\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCustomer experience quality is at an all-time low\u003c\/strong\u003e and customer experience problems are at an all-time high. Customer experience issues are often exacerbated by ineffective technology costing ​customers untenable amounts of time, money, and stress as well as a long tail of cascading costs for ​employees and companies. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eToday is the Perfect Day to Improve Customer Experiences! is a ​collection of visually compelling true ​stories of customer experiences gone wrong that serve as a wake-up call ​to \u003cstrong\u003e\u003cem\u003edecision makers in companies ​unaware of how bad customer experiences are and how ineffective technology can be.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eA clear and concise yet thought-provoking resource that includes: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003col\u003eStories from a wide ​range of industries including banking, healthcare, retail, cable, ​electricity, and ​governmentHow unexplained ​glitches, disappearing orders, bad data, and nonsensical communications are causing customer experience problems The hidden and not so hidden costs organizations are paying for customer experience problemsIntroducing the new term \u003cstrong\u003e\"Unpaid Customer Labor\" \u003c\/strong\u003eto describe the time, money, ​and frustration customers unwillingly have to pay to get issues resolved\u003cstrong\u003eAlarming statistics \u003c\/strong\u003eabout customer\u003cstrong\u003e \u003c\/strong\u003ecomplaints\u003cstrong\u003e \u003c\/strong\u003ecustomers out for revenge \u003cstrong\u003e\u003cem\u003eExercises\u003c\/em\u003e\u003c\/strong\u003e throughout the book that help you think more deeply about decisions that impact customers\u003c\/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWho should read this book?\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003col\u003e\n\u003cstrong\u003eProduct, Technology and Business Leaders\u003c\/strong\u003e involved in product, service, ​technology, and budget decisions\u003cstrong\u003eDesigners, Researchers, Developers, and Product ​Managers\u003c\/strong\u003e who create products, services, and technology, and teams that support them.\u003cstrong\u003eMany Others\u003c\/strong\u003e - Employees of all types who work on initiatives or programs that provide products, ​services or technology.\u003c\/ol\u003e\u003cbr\u003e","brand":"Serviceease LLC","offers":[{"title":"Default Title","offer_id":50902597861650,"sku":"9798990871007","price":17.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_3716a95e-9392-40b6-94b7-3bf7d028610c.jpg?v=1738457488","url":"https:\/\/surprise-castle.myshopify.com\/products\/today-is-the-perfect-day-to-improve-customer-experiences-understanding-how-customer-experiences-go-wrong-so-yours-can-go-right-9798990871007","provider":"Surprise Castle","version":"1.0","type":"link"}