{"product_id":"the-unforgettable-advantage-how-to-deliver-service-they-remember-9781637428900","title":"The Unforgettable Advantage: How to Deliver Service They Remember","description":"\u003cp\u003e\u003cb\u003eDeliver service they'll never forget-and build a brand they'll never leave.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eThe Unforgettable Advantage: How to Deliver Service They Remember\u003c\/i\u003e, businesses in both B2B and B2C sectors will discover how to turn everyday customer interactions into extraordinary experiences that build loyalty, boost retention, and grow lasting brand value.\u003c\/p\u003e\u003cp\u003eThis isn't a book of theory or success stories-it's the missing manual on execution. With practical, step-by-step guidance, it empowers frontline teams, managers, and leaders to deliver consistently exceptional service in the real world.\u003c\/p\u003e\u003cp\u003eFrom emotional intelligence and meaningful customer connection to service recovery and culture-building, \u003ci\u003eThe Unforgettable Advantage\u003c\/i\u003e serves as both a leadership playbook and a frontline training tool. It equips your team to create service that not only delights but stays with people.\u003c\/p\u003e\u003cp\u003eWhether you're in retail, hospitality, healthcare, education, or professional services, this book gives you the tools to build a service culture that customers remember and recommend.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBecause in today's market, good service is expected. Only unforgettable service sets you apart.\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eRose, Jennard:\u003c\/i\u003e\u003c\/b\u003e - \u003cb\u003eJennard Rose\u003c\/b\u003e has spent her career in service leadership, transforming underperforming businesses by building high-performing, customer-first teams. She's trained hundreds in the real-world art of delivering unforgettable service that drives loyalty, increases sales, and leaves a lasting impression.","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":51734829990162,"sku":"9781637428900","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_2eb9ce80-8616-4b7d-a18d-f6f482d1589d.jpg?v=1763488867","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-unforgettable-advantage-how-to-deliver-service-they-remember-9781637428900","provider":"Surprise Castle","version":"1.0","type":"link"}