{"product_id":"the-starbucks-experience-5-principles-for-turning-ordinary-into-extraordinary-9780071477840","title":"The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary","description":"\u003cp\u003e\u003cb\u003eWAKE UP AND SMELL THE SUCCESS!\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eYou already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Starbucks Experience\u003c\/i\u003e contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's \"most admired\" companies, according to \u003ci\u003eFortune\u003c\/i\u003e magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the \"partners\"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eReach out to entire communities\u003c\/li\u003e\n\u003cli\u003eListen to individual workers and consumers\u003c\/li\u003e\n\u003cli\u003eSeize growth opportunities in every market\u003c\/li\u003e\n\u003cli\u003eCustom-design a truly satisfying experience that benefits everyone\u003c\/li\u003e involved\u003c\/ul\u003e\u003cp\u003eFilled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.\u003c\/p\u003e\u003cp\u003eFor anyone who wants to learn from the best-and be the best-\u003ci\u003eThe Starbucks Experience\u003c\/i\u003e is a rich, heady brew of unforgettable user-friendly ideas.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eJoseph A. Michelli, Ph.D., \u003c\/b\u003e is the founder of Lessons for Success, a training, consulting, and keynote presentation company. He also hosts an award-winning daily radio show on KVOR-AM in Colorado and speaks to various organizations throughout the world. Visit josephmichelli.com\u003c\/p\u003e\u003cbr\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":50674645991698,"sku":"9780071477840","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_ed06f9ab-60a6-4077-97cb-d3b38a238aec.jpg?v=1733863977","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-starbucks-experience-5-principles-for-turning-ordinary-into-extraordinary-9780071477840","provider":"Surprise Castle","version":"1.0","type":"link"}