{"product_id":"the-service-culture-handbook-a-step-by-step-guide-to-getting-your-employees-obsessed-with-customer-service-9780692842003","title":"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service","description":"\u003cp\u003eImagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.\u003c\/p\u003e\u003cp\u003eIn short, imagine a workplace culture where employees were absolutely obsessed with customer service.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Service Culture Handbook\u003c\/i\u003e is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.\u003c\/p\u003e\u003cp\u003eLearn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.\u003c\/p\u003e\u003cp\u003eCreating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. \u003ci\u003eThe Service Culture Handbook\u003c\/i\u003e is an indispensable resource to help you and your employees stay headed in the right direction.\u003c\/p\u003e\u003cp\u003ePraise for The Service Culture Handbook: \u003c\/p\u003e\u003cp\u003e\"\u003ci\u003eThe Service Culture Handbook\u003c\/i\u003e provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent.\" -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles\u003c\/p\u003e\u003cp\u003e\"Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read ) guide to developing a culture that really works.\" -Brad Cleveland, founding partner and former CEO, International Customer Management Institute\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eJeff Toister helps customer service teams unlock their hidden potential. He is the author of \u003ci\u003eThe Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.\u003c\/i\u003e He has also authored customer service training videos on LinkedIn Learning including \u003ci\u003eCustomer Service Foundations\u003c\/i\u003e and \u003ci\u003eLeading a Customer-centric Culture.\u003c\/i\u003e Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.\u003cbr\u003e","brand":"Toister Performance Solutions","offers":[{"title":"Default Title","offer_id":50635154260242,"sku":"9780692842003","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_810505f2-94ee-473c-a16e-1d459207ce3c.jpg?v=1732835500","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-service-culture-handbook-a-step-by-step-guide-to-getting-your-employees-obsessed-with-customer-service-9780692842003","provider":"Surprise Castle","version":"1.0","type":"link"}