{"product_id":"the-ombudsman-handbook-designing-and-managing-an-effective-problem-solving-program-9780786448968","title":"The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program","description":"\u003cp\u003e Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eJames T. Ziegenfuss, Jr., \u003c\/b\u003e a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles. \u003cb\u003e\u003c\/b\u003eThe late \u003cb\u003ePatricia O'Rourke\u003c\/b\u003e was a patient ombudsman at McGill University Health Centre for over 30 years and taught courses on alternative health care and healing at Concordia University in Montreal, Quebec.\u003cbr\u003e","brand":"McFarland \u0026 Company","offers":[{"title":"Default Title","offer_id":50461047259410,"sku":"9780786448968","price":32.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_a11e5c98-d4ea-4761-8b3d-2e1a19edacc3.jpg?v=1730054245","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-ombudsman-handbook-designing-and-managing-an-effective-problem-solving-program-9780786448968","provider":"Surprise Castle","version":"1.0","type":"link"}