{"product_id":"the-mediators-handbook-9780865717220","title":"The Mediator's Handbook","description":"\u003cp\u003e\u003cstrong\u003eThe classic resource for effective mediation - now fully updated and expanded\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe popular \u003cem\u003eMediator's Handbook \u003c\/em\u003epresents a time-tested, adaptable model for helping people work through conflict. \u003c\/p\u003e\u003cp\u003eStarting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The \"Toolbox\" section then details the concepts and skills a mediator needs in order to: \u003c\/p\u003e\u003cul\u003e \u003cli\u003e Understand the Conflict \u003c\/li\u003e \u003cli\u003eSupport the people \u003c\/li\u003e \u003cli\u003eFacilitate the process \u003c\/li\u003e \u003cli\u003eGuide decision-making. \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eThe Mediator's Handbook\u003c\/em\u003e's emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. \u003c\/p\u003e\u003cp\u003eLong a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees or teams. \u003c\/p\u003e\u003cp\u003eExtensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eDr. Jennifer E. Beer, PhD\u003c\/b\u003e, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of the \u003ci\u003eMediator's Handbook\u003c\/i\u003e and of \u003ci\u003ePeacemaking in Your Neighborhood\u003c\/i\u003e, she has mediated conflicts and facilitated meetings for communities and organizations for 30 years. She lives in Pennsylvania.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eCaroline C. Packard, JD\u003c\/b\u003e, is an organizational change and conflict response specialist and mediator with 30 years' experience in the field. A graduate of Yale College and NYU School of Law, and a former corporate litigator with extensive formal training in individual and group psychology, Caroline has a special interest in the evolutionary psychology of group conflict and cooperation. She provides mediation and conflict-resolution services and training to organizations, families, and family businesses. She lives in the United States\u003c\/p\u003e\u003cp\u003e\u003cb\u003eEileen Stief\u003c\/b\u003e developed the mediation process and principles documented in \u003ci\u003eThe Mediator's Handbook\u003c\/i\u003e, and trained a generation of mediators to work with community, multi-party, and environmental disputes. Now retired, she led the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation. She lives in the United States.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eElizabeth Elwood Gates\u003c\/b\u003e provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.\u003c\/p\u003e\u003cbr\u003e","brand":"New Society Publishers","offers":[{"title":"Default Title","offer_id":50620442149138,"sku":"9780865717220","price":25.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_cf859e00-caa8-4911-a63c-f3c914728db8.jpg?v=1732566402","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-mediators-handbook-9780865717220","provider":"Surprise Castle","version":"1.0","type":"link"}