{"product_id":"the-joy-of-conflict-resolution-transforming-victims-villains-and-heroes-in-the-workplace-and-at-home-9780865715158","title":"The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home","description":"\u003cp\u003e\u003cem\u003eAll you need to understand the dynamics of conflict -- and the joy of resolution \u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. \u003cem\u003eThe Joy of Conflict Resolution \u003c\/em\u003ehelps readers understand conflict and why it arises through the lens of the \"drama triangle\" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn over thirteen years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003e Gary Harper \u003c\/strong\u003e is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC. \u003c\/p\u003e\u003cbr\u003e","brand":"New Society Publishers","offers":[{"title":"Default Title","offer_id":50662322340114,"sku":"9780865715158","price":17.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_35f2b6a7-2ed5-44a6-9e7c-43f56945b284.jpg?v=1733519849","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-joy-of-conflict-resolution-transforming-victims-villains-and-heroes-in-the-workplace-and-at-home-9780865715158","provider":"Surprise Castle","version":"1.0","type":"link"}