{"product_id":"the-fine-art-of-the-big-talk-how-to-win-clients-deliver-great-presentations-and-solve-conflicts-at-work-9781401302344","title":"The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work","description":"We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to: \u003cul\u003e\n\u003cli\u003eBecome skilled at the art of quiet negotiation\u003c\/li\u003e\n\u003cli\u003eDetermine your \"sales\" message\u003c\/li\u003e\n\u003cli\u003eKeep meetings on track and stick to an agenda\u003c\/li\u003e\n\u003cli\u003eAnalyze what your body language conveys (often it's \u003ci\u003enot\u003c\/i\u003e what you think!)\u003c\/li\u003e\n\u003cli\u003eOvercome public-speaking fears\u003c\/li\u003e\n\u003cli\u003eOffer feedback to employees and bosses alike in a constructive, productive way\u003c\/li\u003e\n\u003cli\u003eReduce conflict in the office and with customers and clients\u003c\/li\u003e\n\u003cli\u003eFire someone or deny someone an expected promotion\u003c\/li\u003e\n\u003cli\u003eInform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late\u003c\/li\u003e\n\u003cli\u003eMaster e-mail and voice messaging etiquette, and make a positive impression every time\u003c\/li\u003e\n\u003cli\u003eAnd much more.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ci\u003eThe Fine Art of the Big Talk\u003c\/i\u003e is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eFormer engineer \u003cstrong\u003eDebra Fine\u003c\/strong\u003e was a wallflower if there ever was one. But when she found herself at 40, a single mom and divorcee, who had watched her more affable colleagues get promoted around her, she decided she needed to step up her conversational skills. And in doing so developed a system she now teaches to countless others. Debra has become a nationally recognized expert on communication skills, presenting keynotes, training sessions and workshops for numerous corporations and organizations along with hundreds of insurance, real estate, legal, financial and health care associations.\u003cbr\u003e","brand":"Hachette Books","offers":[{"title":"Default Title","offer_id":50626592932114,"sku":"9781401302344","price":18.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_4ed12734-69ed-4ee0-a9c0-84458064d2ad.jpg?v=1732662431","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-fine-art-of-the-big-talk-how-to-win-clients-deliver-great-presentations-and-solve-conflicts-at-work-9781401302344","provider":"Surprise Castle","version":"1.0","type":"link"}