{"product_id":"the-experience-maker-how-to-create-remarkable-experiences-that-your-customers-cant-wait-to-share-9781631954580","title":"The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share","description":"The essential guide to making customer experience the ultimate competitive advantage.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eGingiss, Dan:\u003c\/i\u003e\u003c\/b\u003e - \"\u003cb\u003eDan Gingiss\u003c\/b\u003e is an international keynote speaker and customer experience coach who teaches audiences and corporations that a remarkable customer experience can be their best sales and marketing strategy. He spent 20 years in Corporate America delighting customers while holding leadership positions at three Fortune 300 companies - McDonald's, Discover and Humana. Dan is the author of \u003ci\u003eWinning at Social Customer Care\u003c\/i\u003e, a host of the Experience This! Show podcast, and a regular contributor to Forbes. He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He currently resides in Buffalo Grove, IL.\"","brand":"Morgan James Publishing","offers":[{"title":"Default Title","offer_id":50511229845778,"sku":"9781631954580","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_50666b86-386f-4730-a5fa-7689ab3db9d4.jpg?v=1730944988","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-experience-maker-how-to-create-remarkable-experiences-that-your-customers-cant-wait-to-share-9781631954580","provider":"Surprise Castle","version":"1.0","type":"link"}