{"product_id":"the-disconnect-principle-eliminate-difficult-conversations-with-clarity-and-empathy-9781908770295","title":"The Disconnect Principle: Eliminate difficult conversations with clarity and empathy","description":"\u003cp\u003e\u003cstrong\u003eThe way we traditionally approach feedback, accountability, and performance management often leaves us feeling miserable despite applying all the best practices we have learned.\u003c\/strong\u003e \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIn \u003cem\u003eThe Disconnect Principle\u003c\/em\u003e, Ann Latham provides a new framework that will change the way you think and let you be the kind of human being you want to be: fair, empathic, and authentic.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eOur traditional approach to feedback, accountability, and performance management prevents us from being the kind of human beings we want to be. We carefully prepare scripts that fail us in the heat of the moment. We guard our facial expressions and body language to hide our anxiety, doubt, and compassion. We often feel miserable and rarely accomplish what we hoped, despite our best efforts. We hate feeling mean or insensitive. We'd rather be kind and empathic. But we have to do our job, so ...\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eBut it doesn't have to be that way!\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eInstead of \u003cem\u003emastering\u003c\/em\u003e difficult conversations, \u003cem\u003eeliminate\u003c\/em\u003e them with the Disconnect Principle!\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe Disconnect Principle provides the missing link that will change the way you think about feedback, accountability, and performance management forever. This is the approach that will allow you to be the empathic and effective manager, employee, or peer that you would like to be. This is your opportunity to: \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eReplace fear and avoidance with timely, confident action.\u003c\/li\u003e\n\u003cli\u003eEliminate painful conversations in favor of mutually agreeable problem solving.\u003c\/li\u003e\n\u003cli\u003ePut an end to continued or worsening problems and enjoy performance enhancing commitment in its place.\u003c\/li\u003e\n\u003cli\u003eBuild trust and collaboration instead of having conversations that damage relationships, sometimes irreparably.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eMy epiphany occurred when I debriefed a client following a tough conversation with an employee. Beforehand, I taught him all the best practices for giving feedback, helped him narrow his focus to a specific observed behavior and its impact, talked about how to frame the conversation and what words to avoid, and discussed ways to resolve the problem. He walked into that meeting feeling tall and confident . He walked out in pain. When he told me what happened, the Disconnect Principle was born -- I suddenly recognized what was missing from all the advice we have all learned so well.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe Disconnect Principle itself is remarkably simple.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eMy clients immediately see the power in this approach and \"We have a disconnect\" becomes an integral part of their daily language. They quickly appreciate how the Disconnect Principle: \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eShifts the conversation away from judgment\u003c\/li\u003e\n\u003cli\u003eAvoids triggering defensiveness\u003c\/li\u003e\n\u003cli\u003eMakes is possible to be objective about what did or didn't happen\u003c\/li\u003e\n\u003cli\u003eLeads to mutually respectful problem-solving\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cbr\u003e","brand":"Intellectual Perspective Press","offers":[{"title":"Default Title","offer_id":50867659047186,"sku":"9781908770295","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_15268ff1-b05b-4ba3-bf64-3bfbe509f7bf.jpg?v=1737701129","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-disconnect-principle-eliminate-difficult-conversations-with-clarity-and-empathy-9781908770295","provider":"Surprise Castle","version":"1.0","type":"link"}