{"product_id":"the-conflict-resolution-phrase-book-2-000-phrases-for-any-hr-professional-manager-business-owner-or-anyone-who-has-to-deal-with-difficult-workpla","title":"The Conflict Resolution Phrase Book: 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workpla","description":"No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, \u003ci\u003eThe Conflict Resolution Phrase Book\u003c\/i\u003e, is the ideal resource to help anyone prepare for and prevail in these situations. \u003cp\u003e\u003c\/p\u003e Some situations are unpredictable, and you can't plan for every conversation--but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eThe Conflict Resolution Phrase Book\u003c\/i\u003e is a great resource that everyone should have at their fingertips to approach any difficult situation with the assurance that the words will come out right  You will learn: \u003cul\u003e\n\u003cli\u003ePositive things to say when you're initiating or responding to a difficult conversation.\u003c\/li\u003e\n\u003cli\u003eHow to find and craft language to start a conversation.\u003c\/li\u003e\n\u003cli\u003eThe right words for you to positively influence the situation.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ci\u003eThe Conflict Resolution Phrase Book\u003c\/i\u003e is a natural complement to the authors' previous best-seller, The Essential Workplace Conflict Handbook.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eBarbara Mitchel\u003c\/b\u003el is an author, speaker, and human resources consultant. She is the coauthor of \u003ci\u003eThe Big Book of HR\u003c\/i\u003e, \u003ci\u003eThe Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book\u003c\/i\u003e, and \u003ci\u003eThe Essential HR Handbook\u003c\/i\u003e. Most of her HR career was spent with Marriott International. Barbara is managing partner of The Mitchell Group and an innovative career transition coach. \u003cb\u003eCornelia Gamlem\u003c\/b\u003e, SPHR, president of The GEMS Group, Ltd., consults, speaks, and writes on human resource and management issues. A recognized expert in employee relations and human resources, she has coauthored four books, three with Barbara. Cornelia spent most of her HR career with a Fortune 500 IT services company with a global presence.\u003cbr\u003e","brand":"Career Press","offers":[{"title":"Default Title","offer_id":50544975806738,"sku":"9781632650986","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_daa7ac0b-12e2-472c-8e29-0890d3683f52.jpg?v=1731539460","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-conflict-resolution-phrase-book-2-000-phrases-for-any-hr-professional-manager-business-owner-or-anyone-who-has-to-deal-with-difficult-workpla","provider":"Surprise Castle","version":"1.0","type":"link"}