{"product_id":"the-complete-guide-to-conflict-resolution-in-the-workplace-9780814417188","title":"The Complete Guide to Conflict Resolution in the Workplace","description":"\u003cp\u003e\u003cstrong\u003eThis invaluable resource shows you why it's so much more valuable to resolve conflict than it is to eradicate it.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ePeople thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.\u003c\/p\u003e\u003cp\u003ePacked with exercises, case studies, and checklists, \u003cem\u003eThe Complete Guide to Conflict Resolution in the Workplace\u003c\/em\u003e supplies you with: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ean overview of workplace conflict, \u003c\/li\u003e\n\u003cli\u003ediagnostic tools for measuring it, \u003c\/li\u003e\n\u003cli\u003eand techniques for resolving conflict, such as negotiation, labor\/management partnerships, third-party dispute resolution, mediation, arbitration, and more.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.\u003cbr\u003e\u003c\/p\u003e","brand":"Amacom","offers":[{"title":"Default Title","offer_id":50503920943378,"sku":"9780814417188","price":33.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_323ef112-0bd7-49bd-9c4c-d5714486e943.jpg?v=1730804685","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-complete-guide-to-conflict-resolution-in-the-workplace-9780814417188","provider":"Surprise Castle","version":"1.0","type":"link"}