{"product_id":"the-10-golden-rules-of-customer-service-the-story-of-the-6000-egg-9781492679530","title":"The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg","description":"\u003cp\u003e\u003cstrong\u003eThe ultimate customer service book that will help you win life-long loyal customers!\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eThe 10 Golden Rules of Customer Service\u003c\/em\u003e is more than a guidebook. It's a transformative journey into the heart of customer service. Drawing on real-world examples and personal experiences, the Duncans share their wisdom and reveal the ten foundational rules that define excellent customer service.\u003c\/p\u003e\u003cp\u003ePerfect for entrepreneurs, small business owners, corporate business leaders, and customer service professionals, this book offers tangible strategies for embedding these rules into every interaction with your customers, thereby building lasting relationships, boosting customer loyalty, and driving growth. It highlights the value of going above and beyond, illustrating how extraordinary service can turn a dissatisfied customer into your biggest advocate.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKey Features: \u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eInsightful Guide: \u003c\/strong\u003e Offers an insightful guide into the principles and practices of exceptional customer service.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e10 Golden Rules: \u003c\/strong\u003e Outlines the ten foundational rules of excellent customer service.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReal-World Examples: \u003c\/strong\u003e Incorporates real-world examples and personal experiences.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStrategies and Tools: \u003c\/strong\u003e Provides tangible strategies and tools to build lasting relationships and boost customer loyalty.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFor All Business Professionals: \u003c\/strong\u003e Suitable for entrepreneurs, business leaders, and customer service professionals.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePerfect for readers of \u003cem\u003eBe Our Guest\u003c\/em\u003e, \u003cem\u003eThe Service Culture\u003c\/em\u003e, and \u003cem\u003eRaving Fans\u003c\/em\u003e!\u003c\/p\u003e\u003cp\u003e\"The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!\"--Dave Ramsey, \u003cem\u003eNew York Times\u003c\/em\u003e bestselling author and nationally syndicated radio show host\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eDuncan, Todd:\u003c\/i\u003e\u003c\/b\u003e - TODD DUNCAN is a best-selling author and one of America's most sought after motivational speakers and sales trainers. Audiences praise his authentic, balanced approach to success because he speaks from a platform of triumph and regret. Since overcoming his family's traumatic car accident, a two-year drug addiction and the financial collapse of his company, Duncan has quickly become a friend and mentor to salespeople around the globe who are seeking to achieve success in the chaotic sales world without sacrificing the things they value most. From his own experience and with the help of his mentors, Duncan has learned how to preserve his own values amidst the pursuit of a satisfying sales career and create a road map toward a balanced, generous and abundant life. He is chairman of The Maximum Impact Group, an international leadership and sales training and personal development company located in Atlanta, Georgia that is dedicated to helping business leaders and salespeople succeed both professionally and in life. Since Todd's first book, The Power To Be Your Best, he has written six more including the national best-seller High Trust Selling: Make More Money in Less Time with Less Stress and Killing the Sale: The 10 Fatal Mistakes Salespeople Make and How to Avoid Them. Now, Todd's most recent release, Time Traps: Proven Solutions for Swamped Salespeople, made the New York Times bestseller list in March 2005, only six weeks after being released. Duncan and his wife, Sheryl have two sons and live in La Jolla, California.","brand":"Simple Truths","offers":[{"title":"Default Title","offer_id":50504705704210,"sku":"9781492679530","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_0cdbc211-3b20-4211-90ed-9b32c659173a.jpg?v=1730825606","url":"https:\/\/surprise-castle.myshopify.com\/products\/the-10-golden-rules-of-customer-service-the-story-of-the-6000-egg-9781492679530","provider":"Surprise Castle","version":"1.0","type":"link"}