{"product_id":"start-saying-yes-improving-customer-experience-and-sales-through-positive-messaging-9781790351602","title":"Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging","description":"A short read with massive impact.From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone \"is here to help you\" is met with eye-rolling yawns.When you start saying \"YES \" it will change your business and your life.This is not a mushy new age revelation of optimism, but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner, trying to navigate a world of terrible customer service, confusing sales person commentary, and the word \"NO\" posted on every available open space.Positive Messaging and saying \"YES\" is how you pre-suade customers that they should buy from you. It's how you create trust and a friendly atmosphere. And saying \"YES\" for yourself and your business can open doors you didn't even know existed.For the busy freelancer or retailer, or the C-Level Management Professional, this book is short enough to read on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team.\u003cbr\u003e","brand":"Independently Published","offers":[{"title":"Default Title","offer_id":50899700121874,"sku":"9781790351602","price":6.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_0823ce75-f1db-42fd-bdc8-5465686b881e.jpg?v=1738362448","url":"https:\/\/surprise-castle.myshopify.com\/products\/start-saying-yes-improving-customer-experience-and-sales-through-positive-messaging-9781790351602","provider":"Surprise Castle","version":"1.0","type":"link"}