{"product_id":"service-systems-engineering-and-management-9781498723060","title":"Service Systems Engineering and Management","description":"\u003cp\u003e\u003cstrong\u003eRecipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award　　\u003cem\u003e \u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThis is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. \u003c\/p\u003e\u003ci\u003e \u003c\/i\u003e\u003cp\u003eService Systems Engineering and Management begins with a basic overview of service industries and their importance in today's economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems - \u003ci\u003eMultiple Criteria Decision Making \u003c\/i\u003eand\u003ci\u003e Data Envelopment Analysis.\u003c\/i\u003e The textbook then discusses several topics in service systems engineering and management - supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services.\u003c\/p\u003e\u003cb\u003e \u003c\/b\u003e\u003cp\u003eFeatures: \u003c\/p\u003e \u003cul\u003e \u003cp\u003e \u003c\/p\u003e\n\u003cli\u003eStresses quantitative models and methods in service systems engineering and management\u003c\/li\u003e \u003cli\u003eIncludes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management\u003c\/li\u003e \u003cli\u003eBridges theory and practice\u003c\/li\u003e \u003cli\u003eContains end-of-chapter problems, case studies, illustrative examples, and real-world applications\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003c\/ul\u003e\u003ci\u003e \u003c\/i\u003e\u003cp\u003eService Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eA. Ravi Ravindran has been a professor and former department head of industrial and manufacturing engineering at the Pennsylvania State University (1997-2017). He is an Emeritus Professor now. Formerly, he was a faculty member in the school of industrial engineering at Purdue University (1969-1982) and at the University of Oklahoma (1982-1997). At Oklahoma, he served as the Director of the school of industrial engineering for 8 years and as the Associate Provost for the university for 7 years. He received his B.S. in electrical engineering with honors from BITS, Pilani, India, and his M.S. and Ph.D. in industrial engineering and operations research from the University of California, Berkeley. His research interests are in multiple criteria decision-making, financial engineering, healthcare delivery systems and supply chain optimization\u003cb\u003e. \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eDr. Ravindran has published 8 books (\u003ci\u003eOperations Research, Engineering Optimization, Operations Research and Management Science Handbook, Operations Research Methodologies, Operations Research Applications, Supply Chain Engineering, Multiple Criteria Decision Making in Supply Chain Management and Big Data Analytics using Multiple Criteria Decision-Making Models\u003c\/i\u003e) and over 150 journal articles in operations research. His recent book on \u003ci\u003eSupply Chain Engineering \u003c\/i\u003ereceived the Institute of Industrial Engineers (IIE) \u003ci\u003eBook-of-the-Year Award\u003cb\u003e \u003c\/b\u003e\u003c\/i\u003ein 2013. He is a Fellow of IIE and a Fulbright Fellow. In 2001, he was recognized by IIE with the \u003ci\u003eAlbert G. Holzman Distinguished Educator\u003cb\u003e \u003c\/b\u003eAward\u003c\/i\u003e for significant contributions to the industrial engineering profession by an educator\u003cb\u003e.\u003c\/b\u003e In 2013, he received the \u003ci\u003eOutstanding Teaching Award \u003c\/i\u003ein the college of engineering from the Penn State Engineering Alumni Society. He also received the \u003ci\u003eExcellence in Teaching Award\u003c\/i\u003e\u003cb\u003e \u003c\/b\u003efrom the Logistics \u0026amp; Supply Chain division of IIE in 2017. He has been a consultant to AT\u0026amp;T, CNH America, General Motors, IBM, Kimberly Clark, General Electric, U.S. Department of Transportation, the Cellular Telecommunications Industry Association and the U.S. Air Force. He currently serves as the Operations Research Series Editor for Taylor \u0026amp; Francis Group\/CRC Press.\u003c\/p\u003e\u003cp\u003ePaul Griffin is the St. Vincent Health Chair and Director of the Regenstrief Center for Healthcare Engineering at Purdue University and a professor in the Schools of Industrial Engineering and Biomedical Engineering (2017-present). Previously, he was the Virginia C. and Joseph C. Mello Chair and Professor in the School of Industrial \u0026amp; Systems Engineering (ISyE) at Georgia Tech (2015-2016). Prior to this, he served as the Peter and Angela Del Pezzo Chair and Department Head of Industrial and Manufacturing Engineering at Penn State (2009-2015). He began his academic career as an assistant professor in ISyE at Georgia Tech in 1988.\u003c\/p\u003e\u003cp\u003ePaul received his B.A. in Chemistry and B.S. in Chemical Engineering from the University of Texas in Austin, his M.S. in Industrial Engineering from the University of Texas at El Paso, and his Ph.D. in Industrial Engineering from Texas A\u0026amp;M University. His research interests are in healthcare engineering, health analytics, cost and comparative effectiveness in public health, and supply chain coordination.\u003c\/p\u003e\u003cp\u003eVittal Prabhu is currently a Professor in the Marcus Department of Industrial and Manufacturing Engineering at Penn State, where he started his academic career as an assistant professor in 1996. He also serves as the Director of \u003ci\u003eService Enterprise Engineering 360. \u003c\/i\u003eHe received his Ph.D. in Mechanical Engineering from the University of Wisconsin-Madison, where he also got his M.S. degrees in Mechanical Engineering and Manufacturing Systems Engineering. He received his B.E. in instrumentation technology from Bangalore University. Vittal works in the area of distributed control systems with a focus on manufacturing and service enterprises consisting of discrete-events, physical processes, and service processes. He teaches courses in manufacturing systems, service systems engineering, retail services engineering, and distributed controls. He is a Fellow of the Institute of Industrial Engineers. He is also an active member of the Society of Manufacturing Engineers and the International Federation for Information Processing - Working Group 5.7: Advances in Production Management Systems.\u003c\/p\u003e\u003cbr\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":50339191619858,"sku":"9781498723060","price":168.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_5835d7f6-3a1b-49ce-b363-0ea2eb1e4733.jpg?v=1727998971","url":"https:\/\/surprise-castle.myshopify.com\/products\/service-systems-engineering-and-management-9781498723060","provider":"Surprise Castle","version":"1.0","type":"link"}