{"product_id":"service-its-not-just-good-business-9798385031863","title":"Service: It's Not Just Good Business","description":"If you were to rate service on a scale of one to five, where five is \"consistently exceptional\" and one is \"not-so-good,\" how would you rate the service at your organization? Even though the service sector dominates the United States economy, surveys indicate that customer satisfaction is at an all-time low, which means organizations can stand out by providing better service. Michael J. Astorino, who operated a high-end dry cleaning and upholstery cleaning business in Fairfield County, Connecticut for thirty years, explores how to bolster customer service and company culture in this business guide. Learn how to: - train employees when they have different schedules and work in different locations; - help give employees service concepts that they can apply - improve the culture of service within your organization; - hone your skills as the leader of a business; - make your business stand out from competitors. The author emphasizes these concepts not only lead to sales but employee retention and an overall positive work environment. . He also shares how as a practicing Catholic, he ignited his faith and found more meaning at work by focusing on providing excellent service to staff as well as customers.\u003cbr\u003e","brand":"WestBow Press","offers":[{"title":"Default Title","offer_id":50911102730514,"sku":"9798385031863","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_7e2d9cf2-81c4-452c-8d9e-93ce9396b054.jpg?v=1738729017","url":"https:\/\/surprise-castle.myshopify.com\/products\/service-its-not-just-good-business-9798385031863","provider":"Surprise Castle","version":"1.0","type":"link"}