{"product_id":"rails-talk-a-tough-conversations-workbook-for-people-managers-9798822954021","title":"RAILS-Talk: A Tough Conversations Workbook for People Managers","description":"\u003cp\u003e\u003cstrong\u003eNavigate High-Stakes Discussions Effectively with RAILS Framework\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eEven the most capable people managers face issues of miscommunication, frustration, and unrealized objectives.\u003c\/p\u003e\u003cp\u003eCommunications expert Betsy Petrie created RAILS-Talk as a \u003cstrong\u003epractical five-step method\u003c\/strong\u003e: respectfully relate, ask simple questions, use the power of silence, actively listen, and summarize with clear next steps. Incorporate \u003cstrong\u003eyour personal management style\u003c\/strong\u003e as you outline feedback for performance reviews or PIPs, develop high yield communication skills, and transform the way you lead.\u003c\/p\u003e\u003cp\u003eRAILS-Talk is a \u003cstrong\u003epowerful workbook\u003c\/strong\u003e designed for staying on track when approaching \u003cstrong\u003ecomplex topics\u003c\/strong\u003e- without derailing the conversation with unnecessary friction from excessive small talk, judgment, or sugar coating. Prompts also explore DISC Communication Styles, values and feelings in the workplace, and the Platinum Rule. \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCandor and kindness \u003c\/strong\u003etransform dread into empowerment on this journey, so that you and your team can confidently advance in your career. Avoid unnecessary anxiety or conflict, build a culture of trust, improve employee engagement, and prepare a clear path for productivity, growth, and success.\u003c\/p\u003e\u003cp\u003eGreat for people managers, HR professionals, team leaders, leadership coaches, and organizational development specialists dedicated to improving interpersonal skills.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePraise: \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\"Tough conversations often help build leadership. \u003cstrong\u003e\u003cem\u003eRAILS-Talk\u003c\/em\u003e\u003c\/strong\u003e helps you navigate these difficult conversations. You need this book.\" - Howard Schlossberg Associate Professor\/Journalism (ret.), Columbia College Chicago\u003c\/p\u003e\u003cp\u003e\"Packed with practical insights and clear guidance, enabling managers to boost both team and individual performance. This must-read is highly recommended for anyone eager to elevate their leadership skills and drive remarkable team success.\" - Dr. Mike Comer, The Hayes Group International, Inc.\u003c\/p\u003e\u003cp\u003e\"Betsy Petrie has demystified the process of having difficult work conversations with her \u003cstrong\u003e\u003cem\u003eRAILS-Talk\u003c\/em\u003e\u003c\/strong\u003e, a concept that really works! I've seen first-hand in practice where Betsy honed this technique with more than 200 managers. Every people manager needs a copy.\" - Tracy McCarthy, SPHR, GPHR, SHRM-SCP\u003c\/p\u003e\u003cbr\u003e","brand":"Palmetto Publishing","offers":[{"title":"Default Title","offer_id":50899938083090,"sku":"9798822954021","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_0e5f0bf5-ad91-4c4a-b595-ad945435e12f.jpg?v=1738370173","url":"https:\/\/surprise-castle.myshopify.com\/products\/rails-talk-a-tough-conversations-workbook-for-people-managers-9798822954021","provider":"Surprise Castle","version":"1.0","type":"link"}