{"product_id":"pp-fr-office-professionals-9780071766746","title":"Pp Fr Office Professionals","description":"\u003cp\u003e\u003cb\u003eTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAs an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization.\u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases for Office Professionals\u003c\/i\u003e has hundreds of ready-to-use phrases for any situation you're likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eEstablish a quality relationship with your manager\u003c\/li\u003e\n\u003cli\u003eClarify and manage assignments\u003c\/li\u003e\n\u003cli\u003eGet results without formal authority\u003c\/li\u003e\n\u003cli\u003eHandle customer complaints like a pro\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eMeryl Runion, CSP\u003c\/b\u003e, is the founder of SpeakStrong, Inc. \u003cb\u003eSusan Fenner, Ph.D.\u003c\/b\u003e, is the manager of Education and Events at the International Association of Administrative Professionals (IAAP).\u003c\/p\u003e\u003cbr\u003e","brand":"McGraw-Hill","offers":[{"title":"Default Title","offer_id":50872452382994,"sku":"9780071766746","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_09285698-798b-43f7-9f70-db856cd2154e.jpg?v=1737897835","url":"https:\/\/surprise-castle.myshopify.com\/products\/pp-fr-office-professionals-9780071766746","provider":"Surprise Castle","version":"1.0","type":"link"}