{"product_id":"phone-genius-the-art-of-non-visual-communication-9781909116269","title":"Phone Genius: The art of non-visual communication","description":"\u003cp\u003e\u003cstrong\u003eTake your communication to a whole new level. Become a \u003cem\u003ePhone Genius\u003c\/em\u003e \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYou probably already have a technical manual that tells you how to use your telephone efficiently. Yet there has never been a manual that tells you how to actually communicate effectively using this highly important piece of business equipment. Until now.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003ePhone Genius\u003c\/em\u003e you will discover: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhy talking to someone you can't see is so much harder than in person.\u003c\/li\u003e \u003cli\u003eWhat technology does to your voice and how you can change that.\u003c\/li\u003e \u003cli\u003eHow to recognise behaviour and language patterns so as to pre-empt the needs and wants of others.\u003c\/li\u003e \u003cli\u003eHow to increase your effectiveness over the phone and gain better results.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eMichelle Mills-Porter passes on her skills in using the telephone as her main tool of communication. Using stories and lessons gleaned from her 25 years of making calls, building business relationships and securing high level appointments, Michelle will show you how you too can become a \u003cem\u003ePhone Genius\u003c\/em\u003e.\u003c\/p\u003e\u003cbr\u003e","brand":"Sra Books","offers":[{"title":"Default Title","offer_id":50445433766162,"sku":"9781909116269","price":18.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_a199d813-431e-438d-9025-652cc7714c89.jpg?v=1729702013","url":"https:\/\/surprise-castle.myshopify.com\/products\/phone-genius-the-art-of-non-visual-communication-9781909116269","provider":"Surprise Castle","version":"1.0","type":"link"}