{"product_id":"perfect-phrases-for-dealing-with-difficult-people-hundreds-of-ready-to-use-phrases-for-handling-conflict-confrontations-and-challenging-personalitie-9780071493048","title":"Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie","description":"\u003cp\u003e\u003cb\u003ePerfect Phrases for the Right Situation, Every Time\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eWhether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eSusan F. Benjamin\u003c\/b\u003e is a communications consultant and the author of 5 books, including \u003ci\u003eWords at Work\u003c\/i\u003e. Her articles on language-related issues have appeared in \u003ci\u003eUSA Today, Philadelphia Inquirer\u003c\/i\u003e, and \u003ci\u003eNew York Daily News.\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":50662107250962,"sku":"9780071493048","price":10.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_24bd5983-6319-4638-a085-8015e29cca17.jpg?v=1733512766","url":"https:\/\/surprise-castle.myshopify.com\/products\/perfect-phrases-for-dealing-with-difficult-people-hundreds-of-ready-to-use-phrases-for-handling-conflict-confrontations-and-challenging-personalitie-9780071493048","provider":"Surprise Castle","version":"1.0","type":"link"}