{"product_id":"perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-9780071745062","title":"Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation","description":"THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003cp\u003eYou've heard it a million times: \"The customer is always right.\" But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.\u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases for Customer Service\u003c\/i\u003e, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDefusing bad situations before they get worse\u003c\/li\u003e\n\u003cli\u003eHandling complaints patiently and professionally\u003c\/li\u003e\n\u003cli\u003eSatisfying customers and increasing sales\u003c\/li\u003e\n\u003cli\u003eBuilding long-term relationships with important customers\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eRobert Bacal\u003c\/b\u003e is the author of \u003ci\u003eManaging Performance\u003c\/i\u003e and \u003ci\u003eThe Complete Idiot's Guide to Consulting\u003c\/i\u003e, and he runs the management website work911.com.\u003cbr\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":50692601708818,"sku":"9780071745062","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_9cbf221e-b4e2-4f52-a919-be8f9546d1da.jpg?v=1734129044","url":"https:\/\/surprise-castle.myshopify.com\/products\/perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-9780071745062","provider":"Surprise Castle","version":"1.0","type":"link"}