{"product_id":"perfect-phrases-for-conflict-resolution-hundreds-of-ready-to-use-phrases-for-encouraging-a-more-productive-and-efficient-work-environment-9780071756167","title":"Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment","description":"THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003cp\u003eConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.\u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases for Conflict Resolution\u003c\/i\u003e has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eA micromanaging supervisor\u003c\/li\u003e\n\u003cli\u003eAn underperforming employee\u003c\/li\u003e\n\u003cli\u003eA peer's disruptive work habits\u003c\/li\u003e\n\u003cli\u003eUnreasonable or unethical customer requests\u003c\/li\u003e\n\u003cli\u003eAbrupt, rude, and unprofessional coworkers\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eLawrence Polsky\u003c\/b\u003e and \u003cb\u003eAntoine Gerschel\u003c\/b\u003e are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of \u003ci\u003ePerfect Phrases for Communicating Change.\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":50409622765842,"sku":"9780071756167","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_2798471b-d36b-4714-930b-8653ff29aaed.jpg?v=1729291556","url":"https:\/\/surprise-castle.myshopify.com\/products\/perfect-phrases-for-conflict-resolution-hundreds-of-ready-to-use-phrases-for-encouraging-a-more-productive-and-efficient-work-environment-9780071756167","provider":"Surprise Castle","version":"1.0","type":"link"}