{"product_id":"operations-rules-delivering-customer-value-through-flexible-operations-9780262525152","title":"Operations Rules: Delivering Customer Value through Flexible Operations","description":"\u003cb\u003eAn expert offers a set of rules that will help managers achieve dramatic improvements in operations performance.\u003c\/b\u003e\u003cp\u003eIn recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets. But today, these much-touted strategies may be risky. Global financial turmoil, rising labor costs in developing countries, and huge volatility in the price of oil and other commodities can disrupt a company's entire supply chain and threaten its ability to compete. In \u003ci\u003eOperations Rules\u003c\/i\u003e, David Simchi-Levi identifies the crucial element in a company's success: the link between the value it provides its customers and its operations strategies. And he offers a set of scientifically and empirically based rules that management can follow to achieve a quantum leap in operations performance.\u003c\/p\u003e\u003cp\u003eFlexibility, says Simchi-Levi, is the single most important capability that allows firms to innovate in their operations and supply chain strategies. A small investment in flexibility can achieve almost all the benefits of full flexibility. And successful companies do not all pursue the same strategies. Amazon and Wal-Mart, for example, are direct competitors but each focuses on a different market channel and provides a unique customer value proposition--Amazon, large selection and reliable fulfillment; Wal-Mart, low prices--that directly aligns with its operations strategy. Simchi-Levi's rules--regarding such issues as channels, price, product characteristics, value-added service, procurement strategy, and information technolog---transform operations and supply chain management from an undertaking based on gut feeling and anecdotes to a science.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eDavid Simchi-Levi is Professor of Engineering Systems at MIT and is considered one of the premier thought leaders in supply chain management. He coauthored the award-winning \u003ci\u003eDesigning and Managing the Supply Chain\u003c\/i\u003e. He is the founder of LogicTools (now part of IBM), which provides software solutions and professional services for supply chain planning.\u003c\/p\u003e\u003cbr\u003e","brand":"MIT Press","offers":[{"title":"Default Title","offer_id":50513981571346,"sku":"9780262525152","price":27.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_e2140cd5-b6d2-4b84-82c6-446d481ab342.jpg?v=1730969824","url":"https:\/\/surprise-castle.myshopify.com\/products\/operations-rules-delivering-customer-value-through-flexible-operations-9780262525152","provider":"Surprise Castle","version":"1.0","type":"link"}