{"product_id":"level-3-customer-service-specialist-9781789632866","title":"Level 3 Customer Service Specialist","description":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003eLevel 3: Customer Service Specialist \u003c\/em\u003e\u003c\/strong\u003e has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other, similar, Level 2\/3 Diplomas and Certificates in Customer Service.\u003c\/p\u003e\u003cp\u003eThe book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner.\u003c\/p\u003e\u003cp\u003eThe book is designed to match the modules of study in the apprenticeship standard and therefore make selective study very straightforward.\u003c\/p\u003e\u003cp\u003eIt is also intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in Customer Service after the qualification has been achieved.\u003c\/p\u003e\u003cbr\u003e","brand":"Choir Press","offers":[{"title":"Default Title","offer_id":50453046329618,"sku":"9781789632866","price":27.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_35d84923-20d5-4253-a3c8-20f3e637e247.jpg?v=1729832821","url":"https:\/\/surprise-castle.myshopify.com\/products\/level-3-customer-service-specialist-9781789632866","provider":"Surprise Castle","version":"1.0","type":"link"}