{"product_id":"lead-with-hospitality-be-human-emotionally-connect-serve-selflessly-9781637745007","title":"Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly.","description":"\u003cb\u003eAcross all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eWe have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? \u003cp\u003e\u003c\/p\u003eTurns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us \u003ci\u003efeel\u003c\/i\u003e is essential. Members of today's workforce--especially millennials and Gen Z--are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must \u003ci\u003efeel\u003c\/i\u003e. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: \u003cp\u003e\u003c\/p\u003e - How \u003ci\u003emaking people feel welcome \u003c\/i\u003efosters loyalty and keeps workers engaged with an organization's purpose \u003cbr\u003e - How \u003ci\u003eserving people with empathy \u003c\/i\u003eand \u003ci\u003ecompassion\u003c\/i\u003e sparks workers' highest productivity \u003cbr\u003e - How \u003ci\u003emaking people feel comfortable \u003c\/i\u003eencourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity \u003cbr\u003e - How \u003ci\u003emaking people feel significant \u003c\/i\u003edrives them to deliver their best work \u003cp\u003e\u003c\/p\u003eHe also shares specific, practical steps you can take to put these principles into action. Scott shows how to \u003ci\u003econnect, serve, engage, coach, \u003c\/i\u003eand \u003ci\u003einspire\u003c\/i\u003e your peers, teams, and even your own leaders. \u003ci\u003eLead with Hospitality \u003c\/i\u003eis a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eTaylor Scott\u003c\/b\u003e has a passion for leadership that began at a young age, growing up in Kentucky as a Point Guard on his high school basketball team. He learned the power of influence and persuasion, which all leaders require. Scott has worked for notable brands such as Disney Parks and Resorts, The Cosmopolitan of Las Vegas, Wynn Encore Las Vegas, Gaylord Hotels and Resorts, Starwood Hotels and Resorts, and Disney Vacation Club. He graduated with honors from Florida Southern College, in Lakeland, FL, earning a BS in Business Administration. Later in his career, he earned a Masters of Management in Hospitality from Cornell University.\u003cbr\u003e","brand":"Matt Holt","offers":[{"title":"Default Title","offer_id":50509505397010,"sku":"9781637745007","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_ad8228aa-dc44-4bbb-8bf3-f8c971824d2b.jpg?v=1730900349","url":"https:\/\/surprise-castle.myshopify.com\/products\/lead-with-hospitality-be-human-emotionally-connect-serve-selflessly-9781637745007","provider":"Surprise Castle","version":"1.0","type":"link"}