{"product_id":"implementing-itsm-from-silos-to-services-transforming-the-it-organization-to-an-it-service-management-valued-partner-9781490719580","title":"Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner","description":"The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how  This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today\u003cbr\u003e","brand":"Trafford Publishing","offers":[{"title":"Default Title","offer_id":50670728216850,"sku":"9781490719580","price":39.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_7e46da7b-8d67-415e-a076-0e5acbd71277.jpg?v=1733788153","url":"https:\/\/surprise-castle.myshopify.com\/products\/implementing-itsm-from-silos-to-services-transforming-the-it-organization-to-an-it-service-management-valued-partner-9781490719580","provider":"Surprise Castle","version":"1.0","type":"link"}