{"product_id":"i-wanted-fries-with-that-how-to-ask-for-what-you-want-and-get-what-you-need-9781608686193","title":"I Wanted Fries with That: How to Ask for What You Want and Get What You Need","description":"\u003cstrong\u003eSPEAK UP AND PERSUADE\u003cbr\u003e \u003c\/strong\u003e\u003cbr\u003e At some point in our lives, we've all experienced an injustice, large or small -- a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette -- and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining \u003cem\u003eeffectively\u003c\/em\u003e. Her suggestions will appeal to anyone who wants to speak up and isn't sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved -- whether you're trying to right the wrongs of the world or just claim the french fries you ordered.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eAs ombudsman at Concordia University in Montreal, \u003cstrong\u003eAmy Fish\u003c\/strong\u003e resolves complaints from students, faculty, and staff. She has written for the \u003cem\u003eHuffington Post Canada\u003c\/em\u003e, \u003cem\u003eReader's Digest\u003c\/em\u003e, and the \u003cem\u003eGlobe and Mail\u003c\/em\u003e and appeared on \u003cem\u003eCBC Marketplace\u003c\/em\u003e and \u003cem\u003eCTV News\u003c\/em\u003e. She lives in Montreal.\u003cbr\u003e","brand":"New World Library","offers":[{"title":"Default Title","offer_id":51705131761938,"sku":"9781608686193","price":11.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_fc0c5bcd-3c74-4d63-ac03-6df1a9a14412.jpg?v=1762342328","url":"https:\/\/surprise-castle.myshopify.com\/products\/i-wanted-fries-with-that-how-to-ask-for-what-you-want-and-get-what-you-need-9781608686193","provider":"Surprise Castle","version":"1.0","type":"link"}