{"product_id":"how-to-manage-difficult-people-9780716023982","title":"How to Manage Difficult People","description":"\u003cp\u003e\u003cstrong\u003eThis book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis book will show you how to: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e- Defuse and deal with difficult customers, both on the phone and face to face;\u003c\/p\u003e\u003cp\u003e- Manage problems with colleagues in the workplace, including a manipulative boss;\u003c\/p\u003e\u003cp\u003e- Handle difficult day-to-day interactions with any people we come into contact anywhere;\u003c\/p\u003e\u003cp\u003e- Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills;\u003c\/p\u003e\u003cp\u003e- Increase self-confidence and develop rapport-building skills. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.\u003c\/p\u003e\u003cbr\u003e","brand":"Robinson Press","offers":[{"title":"Default Title","offer_id":50868743307538,"sku":"9780716023982","price":20.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_e16e6b71-d8c6-461f-9588-7005fa0407ff.jpg?v=1737736736","url":"https:\/\/surprise-castle.myshopify.com\/products\/how-to-manage-difficult-people-9780716023982","provider":"Surprise Castle","version":"1.0","type":"link"}