{"product_id":"high-performance-healthcare-using-the-power-of-relationships-to-achieve-quality-efficiency-and-resilience-9780071621762","title":"High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience","description":"\u003cp\u003eIn her groundbreaking book \u003ci\u003eThe SouthwestAirlines Way\u003c\/i\u003e, Jody Hoffer Gittell revealedthe management secrets of the company\u003ci\u003eFortune\u003c\/i\u003e magazine called \"the most successfulairline in history.\" Now, the bestsellingbusiness author explains how to apply thosesame principles in one of our nation's largest, most important, and increasingly complexindustries.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHigh Performance Healthcare\u003c\/i\u003e explains the criticalconcept of \"relational coordination\"--coordinating work through shared goals, shared knowledge, and mutual respect.Because of the way healthcare is organized, weak links exist throughout the chain ofcommunication. Gittell clearly demonstratesthat relational coordination strengthens thoseweak links, enabling providers to deliver highquality, efficient care to their patients.Using Gittell's innovative management methods, you will improve quality, maximizeefficiency, and compete more effectively.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHigh Performance Healthcare\u003c\/i\u003e walks you step by stepthrough the process of: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentifying weak areas of relationalcoordination within your organization\u003c\/li\u003e\n\u003cli\u003eTransforming work practices thatare creating barriers to relationalcoordination\u003c\/li\u003e\n\u003cli\u003eBuilding a high performance worksystem to foster consistent relationalcoordination across all disciplines\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe book includes case studies illustratinghow some healthcare organizations arealready transforming themselves using Gittell'sproven tools. It concludes by identifying industry-level obstacles to high performancehealthcare and showing how individual organizationsand their leaders can supportsweeping change at the highest levels.\u003c\/p\u003e\u003cp\u003ePolicy changes and increased access to carewill not alone answer the healthcare industry'sproblems. Timely, accurate, problem-solvingcommunication that crosses all organizationalboundaries is a powerful response to businessas usual. \u003ci\u003eHigh Performance Healthcare\u003c\/i\u003e explainsexactly how to achieve this crucial dynamic, providing a long-awaited cure to an industryin crisis.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eJody Hoffer Gittell\u003c\/b\u003e teaches Human Resource Management, Operations Management, and Organizational Theory at Brandeis University's Heller School for Social Policy and Management. She serves as a cochair of the Health Care Industry Council, and is the author of \u003ci\u003eThe Southwest Airlines Way\u003c\/i\u003e and over a dozen articles on healthcare management. Prior to joining Brandeis, Gittell earned her PhD from the MIT Sloan School of Management and taught for six years at Harvard Business School.\u003cbr\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":50409612017938,"sku":"9780071621762","price":41.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_54427f0e-e882-4909-9ac0-aed8dab541d0.jpg?v=1729291397","url":"https:\/\/surprise-castle.myshopify.com\/products\/high-performance-healthcare-using-the-power-of-relationships-to-achieve-quality-efficiency-and-resilience-9780071621762","provider":"Surprise Castle","version":"1.0","type":"link"}