{"product_id":"hello-and-every-little-thing-that-matters-9781137489708","title":"Hello!: And Every Little Thing That Matters","description":"\u003cem\u003eHello  And Every Little Thing that Matters\u003c\/em\u003e will transform the way businesses interact with customers - delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eKate Edwards built her consulting business in 2007 and since then has worked with some of the biggest names in the hospitality industry, from Le Cirque in New York to The Viceroy in Anguilla, as well as restaurants at The Essex House and The Plaza Hotel. Her company has been hired to create service and training programs for non-hospitality businesses and provide coaching to owners, general managers, lawyers, and entrepreneurs on how to express and implement their service vision and lead their teams. Since 2008 Edwards has been an instructor at the Institute for Culinary Education, where she teaches restaurant management to students in the Culinary Management Diploma Program and in 2015 began teaching leadership classes at Journee in NYC. A contributing writer for both Culintro.com and \u003cem\u003eRestaurant Hospitality Magazine\u003c\/em\u003e, Edwards has also been quoted in magazines and blogs as varied as \u003cem\u003eHaute Living\u003c\/em\u003e, \u003cem\u003eFirst For Women\u003c\/em\u003e, \u003cem\u003eFast Casual\u003c\/em\u003e, and \u003cem\u003eIn-Flight Insider\u003c\/em\u003e. Edwards and her chef husband live in New York.\u003cbr\u003e","brand":"Palgrave MacMillan","offers":[{"title":"Default Title","offer_id":50901693890834,"sku":"9781137489708","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_71b71d98-6428-451d-a4be-83f2a519fe16.jpg?v=1738435721","url":"https:\/\/surprise-castle.myshopify.com\/products\/hello-and-every-little-thing-that-matters-9781137489708","provider":"Surprise Castle","version":"1.0","type":"link"}