{"product_id":"funeral-home-customer-service-a-z-creating-exceptional-experiences-for-todays-families-9781879651449","title":"Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families","description":"From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's \"experience economy\" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eAlan D. Wolfelt, PhD\u003c\/b\u003e, serves as the director of the Center for Loss and Life Transition. He writes the \"Children and Grief\" column for \u003ci\u003eBereavement Magazine\u003c\/i\u003e and has appeared on\u003ci\u003e The Oprah Winfrey Show\u003c\/i\u003e, \u003ci\u003e Larry King Live\u003c\/i\u003e, and \u003ci\u003eToday\u003c\/i\u003e. He is the author of \u003ci\u003eHealing a Teen's Grieving Heart, Healing Your Grieving Heart\u003c\/i\u003e, and \u003ci\u003eUnderstanding Your Grief\u003c\/i\u003e. He lives in Fort Collins, Colorado.\u003cbr\u003e\u003cbr\u003e","brand":"Companion Press (CO)","offers":[{"title":"Default Title","offer_id":50506541334802,"sku":"9781879651449","price":17.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_c7a2db3a-4f73-467c-bd22-fd4544b65cb4.jpg?v=1730851328","url":"https:\/\/surprise-castle.myshopify.com\/products\/funeral-home-customer-service-a-z-creating-exceptional-experiences-for-todays-families-9781879651449","provider":"Surprise Castle","version":"1.0","type":"link"}