{"product_id":"experience-design-a-framework-for-integrating-brand-experience-and-value-9781118609637","title":"Experience Design: A Framework for Integrating Brand, Experience, and Value","description":"\u003cp\u003e\u003cb\u003eBridge the gap between business and design to improve the customer experience \u003c\/b\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusinesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. \u003ci\u003eExperience Design\u003c\/i\u003e bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value. The book teaches businesses how to think about design as a process, and how this process can be used to create a better quality of experience across the entire customer journey. \u003c\/p\u003e \u003cp\u003e\u003ci\u003eExperience Design\u003c\/i\u003e also serves as a reference tool for both designers and business leaders to help teams collaborate more effectively and to help keep focus on the quality of the experiences that are put in front of customers.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExplains how to use experience-centric design for better customer engagement\u003c\/li\u003e \u003cli\u003eOffers a framework for thinking and talking about \"experience design,\" from a company and customer perspective\u003c\/li\u003e \u003cli\u003eAuthors Patrick Newbery and Kevin Farnham are the Chief Strategy Officer and CEO of Method respectively, an experience design company that solves business challenges through design to create integrated brand, product, and service experiences\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eImprove the quality of the experiences customers have with your company and watch engagement soar.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003ePatrick Newbery\u003c\/b\u003e is the Chief Strategy Officer of Method, Inc. He uses his experience with strategy, brand, innovation, and design to develop the tools and frameworks that the company uses to shape client engagements. He lives in Berkeley and spends much of his free time trying to keep up with his two children.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eKevin Farnham\u003c\/b\u003e is the Chief Executive Officer of Method, Inc., where he is responsible for company strategy, global recruiting, and business development. His passion is for helping companies create truly great brands, products, and services through design. Over the course of the past two decades, he has worked directly with business leaders from companies such as Apple, BBC, Microsoft, MoMA, Nike, Google, and TED Conferences.\u003c\/p\u003e\u003cbr\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":50492375105810,"sku":"9781118609637","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_b57121ec-6f77-4b94-808e-38110871b6d2.jpg?v=1730586099","url":"https:\/\/surprise-castle.myshopify.com\/products\/experience-design-a-framework-for-integrating-brand-experience-and-value-9781118609637","provider":"Surprise Castle","version":"1.0","type":"link"}