{"product_id":"delinquent-inside-americas-debt-machine-9780520380356","title":"Delinquent: Inside America's Debt Machine","description":"\u003cb\u003e\u003ci\u003ePublisher's Weekly\u003c\/i\u003e Top 10 Fall Release in Business and Economics​\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003eA consumer credit industry insider-turned-outsider explains how banks lure Americans deep into debt, and how to break the cycle.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eDelinquent \u003c\/i\u003etakes readers on a journey from Capital One's headquarters to street corners in Detroit, kitchen tables in Sacramento, and other places where debt affects people's everyday lives. Uncovering the true costs of consumer credit to American families in addition to the benefits, investigative journalist Elena Botella--formerly an industry insider who helped set credit policy at Capital One--reveals the underhanded and often predatory ways that banks induce American borrowers into debt they can't pay back. \u003cp\u003e\u003c\/p\u003e Combining Botella's insights from the banking industry, quantitative data, and research findings as well as personal stories from interviews with indebted families around the country, \u003ci\u003eDelinquent \u003c\/i\u003eprovides a relatable and humane entry into understanding debt. Botella exposes the ways that bank marketing, product design, and customer management strategies exploit our common weaknesses and fantasies in how we think about money, and she also demonstrates why competition between banks has failed to make life better for Americans in debt. \u003ci\u003eDelinquent\u003c\/i\u003e asks: How can we make credit available to those who need it, responsibly and without causing harm? Looking to the future, Botella presents a thorough and incisive plan for reckoning with and reforming the industry.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eElena Botella \u003c\/b\u003ewas a Senior Business Manager at Capital One, where she ran the company's Secured Card credit card and taught credit risk management. Her writing has appeared in \u003ci\u003eThe New Republic\u003c\/i\u003e, \u003ci\u003eSlate\u003c\/i\u003e, \u003ci\u003eAmerican Banker\u003c\/i\u003e, and \u003ci\u003eThe Nation.\u003c\/i\u003e \u003cbr\u003e\u003cbr\u003e","brand":"University of California Press","offers":[{"title":"Default Title","offer_id":50497211826450,"sku":"9780520380356","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_28ba26e1-8da7-4084-b64e-31f93ddcf9af.jpg?v=1730707307","url":"https:\/\/surprise-castle.myshopify.com\/products\/delinquent-inside-americas-debt-machine-9780520380356","provider":"Surprise Castle","version":"1.0","type":"link"}