{"product_id":"culture-hacker-reprogramming-your-employee-experience-to-improve-customer-service-retention-and-performance-9781119405726","title":"Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance","description":"\u003cp\u003e\u003cb\u003eHACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"I LOVE THIS BOOK!\"\u003cbr\u003e\u003cb\u003e--CHESTER ELTON, \u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eAll In\u003c\/i\u003e and \u003ci\u003eWhat Motivates Me\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.\"\u003cbr\u003e\u003cb\u003e--MARSHALL GOLDSMITH, \u003c\/b\u003e executive coach and \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author\u003c\/p\u003e \u003cp\u003e\"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.\"\u003cbr\u003e\u003cb\u003e--LISA BODELL, \u003c\/b\u003e CEO of Futurethink and author of \u003ci\u003eWhy Simple Wins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.\"\u003cbr\u003e\u003cb\u003e--CHIP CONLEY, \u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author and hospitality entrepreneur\u003c\/p\u003e \u003cp\u003eThe question is not, \"does your company have a culture?\" The question is, \"does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?\"\u003c\/p\u003e \u003cp\u003eEvery executive and manager has a responsibility to positively influence their workplace culture. \u003ci\u003eCulture Hacker\u003c\/i\u003e gives you the tools and insights to do it with simplicity and style.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCulture Hacker\u003c\/i\u003e explains: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eTwelve high-impact hacks to improve employee experience and performance\u003c\/li\u003e \u003cli\u003eHow to delight and retain a multi-generational workforce\u003c\/li\u003e \u003cli\u003eThe factors determining whether or not your employees deliver outstanding customer service\u003c\/li\u003e \u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eSHANE GREEN\u003c\/b\u003e is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands, like the NBA, Westfield, Foot Locker, Net Jets Inc., W Hotels, and BMW to reprogram their employee experiences--in order to create loyal customers and raving fans.\u003cbr\u003e\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":50848674906386,"sku":"9781119405726","price":21.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_8b6636d8-9126-482e-a149-bf81139037ca.jpg?v=1737380169","url":"https:\/\/surprise-castle.myshopify.com\/products\/culture-hacker-reprogramming-your-employee-experience-to-improve-customer-service-retention-and-performance-9781119405726","provider":"Surprise Castle","version":"1.0","type":"link"}