{"product_id":"crucial-accountability-tools-for-resolving-violated-expectations-broken-commitments-and-bad-behavior-second-edition-9780071830607","title":"Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition","description":"Hold anyone accountable. Master performance discussions. Get RESULTS.\u003cp\u003eBehind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holdsanyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak theirminds, but they do so poorly--often creating whole new sets of problems.\u003c\/p\u003e\u003cp\u003eResearch proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.\u003c\/p\u003e\u003cp\u003eDrawing from 10,000 hours of observations, \u003ci\u003eCrucial Accountability\u003c\/i\u003e teaches you how to deal with common infractions such as: \u003c\/p\u003e\u003cp\u003e\u003ci\u003eAn employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eYour boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eYour son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eFamily members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eA nurse worries about what to say to an abusive physician. She quickly remembers \"how things work around here\" and decides not to say anything.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eEveryone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. \u003ci\u003eCrucial Accountability\u003c\/i\u003e teaches you how to deal with violated expectations in a waythat solves the problem at hand without harming the relationship--and, in fact, even strengthens it.\u003c\/p\u003e\u003cp\u003eBroken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. \u003ci\u003eCrucial Accountability\u003c\/i\u003e offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR \u003ci\u003eCRUCIAL ACCOUNTABILITY\u003c\/i\u003e: \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Revolutionary ideas ... opportunities for breakthrough ...\"\u003c\/i\u003e -- Stephen R. Covey, author of \u003cb\u003eThe 7 Habits of Highly Effective People\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Unleash the true potential of a relationship or organization and move it to the next level.\"\u003c\/i\u003e -- Ken Blanchard, coauthor of \u003cb\u003eThe One Minute Manager\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"The most recommended and most effective resource in my library.\"\u003c\/i\u003e -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Brilliant strategies for those difficult discussions at home and in the workplace.\"\u003c\/i\u003e -- Soledad O'Brien, CNN news anchor and producer\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"This book is the real deal.... Read it, underline it, learn from it. It's a gem.\"\u003c\/i\u003e -- Mike Murray, VP Human Resources and Administration (retired), Microsoft\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan\u003c\/b\u003e, and \u003cb\u003eAl Switzler\u003c\/b\u003e are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.\u003c\/p\u003e \u003cp\u003eFor more information, visit www.vitalsmarts.com.\u003c\/p\u003e\u003cbr\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":50727758758162,"sku":"9780071830607","price":25.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_c8a25dfd-4f66-4bf3-a64c-c1b07d9fce47.jpg?v=1737242513","url":"https:\/\/surprise-castle.myshopify.com\/products\/crucial-accountability-tools-for-resolving-violated-expectations-broken-commitments-and-bad-behavior-second-edition-9780071830607","provider":"Surprise Castle","version":"1.0","type":"link"}