{"product_id":"conflict-101-a-managers-guide-to-resolving-problems-so-everyone-can-get-back-to-work-9780814417119","title":"Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work","description":"\u003cp\u003e\u003cstrong\u003eLearn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFrom mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. \u003cem\u003eConflict 101\u003c\/em\u003e employs research, humor, and relatable anecdotes to help readers more deeply understand: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ewhat it takes to build trust, \u003c\/li\u003e\n\u003cli\u003eharness negative emotions, \u003c\/li\u003e\n\u003cli\u003eencourage apologies and forgiveness, \u003c\/li\u003e\n\u003cli\u003euse a solution-seeking approach, \u003c\/li\u003e\n\u003cli\u003eand say what needs to be said in the workplace to move past conflicts.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration.\u003c\/p\u003e\u003cp\u003eIn doing so, you'll not only become a stronger manager--you'll build a much stronger team.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eSUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.\u003cbr\u003e","brand":"Amacom","offers":[{"title":"Default Title","offer_id":50328765923602,"sku":"9780814417119","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_9d7c2bca-9844-4ca2-98ff-26a0560138dd.jpg?v=1727751280","url":"https:\/\/surprise-castle.myshopify.com\/products\/conflict-101-a-managers-guide-to-resolving-problems-so-everyone-can-get-back-to-work-9780814417119","provider":"Surprise Castle","version":"1.0","type":"link"}