{"product_id":"concierge-confidential-9781250002730","title":"Concierge Confidential","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eNew York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding \u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eMichael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas--in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eConcierge Confidential, \u003c\/i\u003eFazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. \u003cp\u003e\u003c\/p\u003eA few of Fazio's tips include: \u003cbr\u003e- When and how much to palm in tips \u003cbr\u003e- How to get a seat or ticket to the hottest thing in town \u003cbr\u003e- How to avoid being labeled a rube the minute you walk through the door \u003cbr\u003e- How you can become your favorite store or restaurant's most beloved customer \u003cbr\u003e- And much more\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eMICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan's premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including \u003ci\u003eThe New York Times, The New York Post \u003c\/i\u003eand \u003ci\u003eCrain's New York Business, \u003c\/i\u003eand is a recurring guest on ABC's \u003ci\u003eThe View. \u003c\/i\u003eHe lives in New York City. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eMICHAEL MALICE is the co-author of \u003ci\u003eMade in America: the Most Dominant Champion in UFC History, \u003c\/i\u003ea \u003ci\u003eNew York Times \u003c\/i\u003ebestseller, and the subject of Harvey Pekar's \u003ci\u003eEgo \u0026amp; Hubris. \u003c\/i\u003eHe lives in Brooklyn.\u003cbr\u003e","brand":"St. Martin's Griffin","offers":[{"title":"Default Title","offer_id":50333758062866,"sku":"9781250002730","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_f96e173c-8f44-4bd1-9e84-ad742ee3a651.jpg?v=1727876317","url":"https:\/\/surprise-castle.myshopify.com\/products\/concierge-confidential-9781250002730","provider":"Surprise Castle","version":"1.0","type":"link"}