{"product_id":"communicating-effectively-for-dummies-9780764553196","title":"Communicating Effectively for Dummies","description":"\u003cp\u003e\u003cb\u003eA friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCommunicating Effectively For Dummies\u003c\/i\u003e shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.\u003c\/p\u003e \u003cp\u003eWhether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eLearn how to become an active listener\u003c\/li\u003e \u003cli\u003eAccentuate the positive in negative situations\u003c\/li\u003e \u003cli\u003eFind win-win solutions for conflicts\u003c\/li\u003e \u003cli\u003eStay on track when writing e-mails and letters\u003c\/li\u003e \u003cli\u003eHandle presentations, interviews, and other challenges\u003c\/li\u003e \u003cli\u003eSpeak forcefully and assertively without alienating others\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecoming aware of your own assumptions\u003c\/li\u003e \u003cli\u003eDealing with passive-aggressive communicators\u003c\/li\u003e \u003cli\u003eWhat to say to help someone open up to you\u003c\/li\u003e \u003cli\u003eCommunicating through eye contact and body language\u003c\/li\u003e \u003cli\u003eMaintaining a positive attitude\u003c\/li\u003e \u003cli\u003eDealing with sensitive issues\u003c\/li\u003e \u003cli\u003eEffective conflict resolution models\u003c\/li\u003e \u003cli\u003eWhen to use e-mail, the phone, or a face-to-face meeting\u003c\/li\u003e \u003cli\u003eDealing with angry customers\u003c\/li\u003e \u003cli\u003eCoaching your staff to communicate better\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIn today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of \u003ci\u003eCommunicating Effectively For Dummies, \u003c\/i\u003e you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eMarty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication.\u003cbr\u003e \u003cbr\u003e As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not-for-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.\u003cbr\u003e \u003cbr\u003e This is Marty's fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.\u003cbr\u003e","brand":"For Dummies","offers":[{"title":"Default Title","offer_id":51777268941074,"sku":"9780764553196","price":18.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_65c173ec-2727-4214-9b43-79a3c2418bb0.jpg?v=1765358294","url":"https:\/\/surprise-castle.myshopify.com\/products\/communicating-effectively-for-dummies-9780764553196","provider":"Surprise Castle","version":"1.0","type":"link"}