{"product_id":"cisco-certified-support-technician-ccst-it-support-100-140-official-cert-guide-9780135403921","title":"Cisco Certified Support Technician (Ccst) It Support - 100-140 Official Cert Guide","description":"\u003cp\u003eTrust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, \u003cem\u003eCisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide\u003c\/em\u003e helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.\u003c\/p\u003e \u003cp\u003eThis complete study package includes\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA test-preparation routine proven to help you pass the exam\u003c\/li\u003e \u003cli\u003eDo I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section\u003c\/li\u003e \u003cli\u003eExam Topic lists that make referencing easy\u003c\/li\u003e \u003cli\u003eChapter-ending exercises, which help you drill on key concepts you must know thoroughly\u003c\/li\u003e \u003cli\u003eThe powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports\u003c\/li\u003e \u003cli\u003eAn online Flash Cards application to help you drill on key terms by chapter\u003c\/li\u003e \u003cli\u003eA final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies\u003c\/li\u003e \u003cli\u003eStudy plan suggestions and templates to help you organize and optimize your study time\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eContent Update Program: \u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThis Cert Guide includes coverage of all the topics on the Cisco Certified Support Technician (CCST) IT Support 100-140 exam from the original exam blueprint. Visit ciscopress.com\/newcerts for information on any digital updates for this book that align with Cisco exam blueprint version changes\u003c\/p\u003e \u003cp\u003eThe \u003cem\u003eCisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide\u003c\/em\u003e walks you through all the exam topics found in the Cisco CCST exam. Topics covered include\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIT Support Job Tasks and Responsibilities\u003c\/li\u003e \u003cli\u003eHardware Issues\u003c\/li\u003e \u003cli\u003eConnectivity and Resource Access Issues\u003c\/li\u003e \u003cli\u003eOperating System and Application Issues\u003c\/li\u003e \u003cli\u003eCommon Threats and Preventions\u003c\/li\u003e \u003cli\u003eJob Tools\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis integrated learning package: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eEnables you to focus on individual topic areas or take complete, timed exams\u003c\/li\u003e \u003cli\u003eIncludes direct links from each question to detailed tutorials to help you understand the concepts behind the questions\u003c\/li\u003e \u003cli\u003eProvides unique sets of exam-realistic practice questions\u003c\/li\u003e \u003cli\u003eTracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most\u003c\/li\u003e \u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eMark Smith\u003c\/strong\u003e has been teaching for the past 23 years. Ten years ago, at the high school in his district, he started a Cisco Academy, which has grown into a full-fledged CTE program offering Python programming, IT Essentials, CCNA 1, and CCNA 2. In addition, he runs a top-ranked regional cybersecurity club. He is an adjunct at a local community college as well. Mark earned his master's in instructional technology and has CompTIA ITF+, CompTIA A+, CompTIA Network+, CCST: IT Support, CCST: Networking, and CCST: Cybersecurity certifications.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDavid Bayne\u003c\/strong\u003e has spent years teaching IT, both at the high school and community college levels, and has prepared hundreds of students for careers in IT. He holds CCNA and CompTIA A+ certifications, as well as a master's degree in educational technology. He currently teaches Internet of Things, drone programming, and inventing design courses. When David is not teaching, he reads (mostly mysteries and sci-fi) and spends time with family. He lives near Sacramento, California, with his wife and daughters and their three cats.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eJohn Pickard\u003c\/strong\u003e is an associate professor at East Carolina University in the College of Engineering and Technology, with more than 20 years of experience teaching information and cybersecurity technology. He also works as a subject matter expert and content developer in support of the Cisco Networking Academy.\u003c\/p\u003e \u003cp\u003eThroughout his career he has held various IT certifications, including Cisco Certified Network Professional, Cisco Certified Network Associate, Microsoft Certified Professional, EMC Information Storage and Management, IPv6 Forum Certified Engineer (Gold), IPv6 Forum Certified Trainer (Gold), CompTIA Network+, and CompTIA A+. John is also a Cisco Certified Academy Instructor.\u003c\/p\u003e \u003cp\u003eJohn received his PhD in technology management at Indiana State University, an MBA from Wayland Baptist University, and a bachelor of science in professional aeronautics from Embry-Riddle University.\u003c\/p\u003e \u003cp\u003eHis research interests include IPv6, IPv6 adoption, wireless sensor networks, Internet of Things (IoT), and industry-academia partnerships.\u003c\/p\u003e\u003cbr\u003e","brand":"Cisco Press","offers":[{"title":"Default Title","offer_id":51181595689234,"sku":"9780135403921","price":45.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_5bbc09b2-b4cf-44a7-91ed-b9679e2250e1.jpg?v=1744398572","url":"https:\/\/surprise-castle.myshopify.com\/products\/cisco-certified-support-technician-ccst-it-support-100-140-official-cert-guide-9780135403921","provider":"Surprise Castle","version":"1.0","type":"link"}