{"product_id":"built-to-serve-how-to-drive-the-bottom-line-with-people-first-practices-9780071497923","title":"Built to Serve: How to Drive the Bottom Line with People-First Practices","description":"\u003cp\u003eIn \u003ci\u003eBuilt to Serve\u003c\/i\u003e, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.\u003c\/p\u003e\u003cp\u003eLeaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.\u003c\/p\u003e\u003cp\u003eThe time is now. Sanders reveals how your people can adopt United's mission of \"Ultimate Service, Superior Performance, Positive Impact.\" He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eTreat your customers like partners\u003c\/li\u003e\n\u003cli\u003eCreate a people-centered culture in a numbers-focused world\u003c\/li\u003e\n\u003cli\u003eCommunicate your organization's vision\u003c\/li\u003e\n\u003cli\u003eFocus on strengths, not weaknesses\u003c\/li\u003e\n\u003cli\u003eTie performance to the success of your mission\u003c\/li\u003e\n\u003cli\u003e Reduce your employee turnover\u003c\/li\u003e\n\u003cli\u003eBuild communities connected by an emotional bond\u003c\/li\u003e\n\u003cli\u003eEnsure sustainability and growth-with an eye on the principles that allowed your success in the first place\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhen you're built to serve, employees come to work because they want to, not just because they have to. \u003ci\u003eBuilt to Serve\u003c\/i\u003e is your hands-on guide to seeking this higher purpose.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eDan J. Sanders\u003c\/b\u003e is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ewww.danjsanders.com\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":50872451629330,"sku":"9780071497923","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_391afc77-cc55-4524-83ec-3f2864eab055.jpg?v=1737897762","url":"https:\/\/surprise-castle.myshopify.com\/products\/built-to-serve-how-to-drive-the-bottom-line-with-people-first-practices-9780071497923","provider":"Surprise Castle","version":"1.0","type":"link"}