{"product_id":"all-business-is-personal-one-medicals-human-centered-technology-powered-approach-to-customer-engagement-9781637746769","title":"All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement","description":"\u003cb\u003eAn exclusive look at the groundbreaking practices at Amazon's One Medical, revealing the key strategies that have made it a revolutionary force in healthcare and an inspiration for all industries.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eWhat if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back and sending their friends and family? \u003cp\u003e\u003c\/p\u003eDrawing lessons from the industry-leading business practices at One Medical, a brand transforming customer interactions, \u003ci\u003eAll Business Is Personal \u003c\/i\u003egives readers tools to leverage the powerful benefits of rapidly improving technology and uniquely human relationship-building skills to ensure they attract and retain team members and customers. \u003cp\u003e\u003c\/p\u003eIn this book, readers will learn: \u003cbr\u003e \u003cul\u003e How to increase the value provided to your colleagues, customers, and business partners Examples of how to make your customer experiences easier, more accessible, and memorable An iterative process for thoughtfully designing your customer experiences The importance of growing your people first to develop a sustainable and high-performing organization \u003c\/ul\u003e \u003cbr\u003e\u003ci\u003eAll Business Is Personal\u003c\/i\u003e is your road map for blending people and technology to elevate employee and customer experiences, drive repeat business, garner word-of-mouth referrals, and ensure sustainable organic growth.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eMichelli, Joseph A.:\u003c\/i\u003e\u003c\/b\u003e - \u003cb\u003eJoseph A. Michelli\u003c\/b\u003e is a professor of Service Excellence, an internationally sought-after speaker, author, and organizational consultant. His books include \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e, \u003ci\u003e The New Gold Standard\u003c\/i\u003e, \u003ci\u003eThe Zappos Experience\u003c\/i\u003e, \u003ci\u003eDriven to Delight, \u003c\/i\u003e \u003ci\u003eThe Airbnb Way, \u003c\/i\u003e \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e, and \u003ci\u003ePrescription for Excellence\u003c\/i\u003e, which hit #1 on \u003ci\u003eThe New York Times, Wall Street Journal\u003c\/i\u003e, and \u003ci\u003eUSA Today \u003c\/i\u003ebestseller lists.","brand":"Matt Holt Books","offers":[{"title":"Default Title","offer_id":51384207180050,"sku":"9781637746769","price":21.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_9ebf3cf6-735a-429e-9dc9-7dde82198edf.jpg?v=1750166017","url":"https:\/\/surprise-castle.myshopify.com\/products\/all-business-is-personal-one-medicals-human-centered-technology-powered-approach-to-customer-engagement-9781637746769","provider":"Surprise Castle","version":"1.0","type":"link"}