{"product_id":"after-sales-excellence-driving-improvement-customer-satisfaction-and-growth-9781637428887","title":"After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth","description":"\u003cp\u003e\u003cb\u003eFix what's broken. Elevate what works. Lead with service excellence.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eAftersales Excellence: Driving Improvement, Customer Satisfaction, and Growth\u003c\/i\u003e is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond.\u003c\/p\u003e\u003cp\u003eWith over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.\u003c\/p\u003e\u003cp\u003eBut this isn't just a book for aftermarket professionals. Its lessons apply across industries, because customers aren't only buyers - they're investors, suppliers, employees, and owners. And service isn't just what happens at the front line - it's shaped by leadership, systems, and internal culture.\u003c\/p\u003e\u003cp\u003eClear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, \u003ci\u003eAftersales Excellence\u003c\/i\u003e is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today's competitive, service-driven landscape.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eWoodall, Nigel:\u003c\/i\u003e\u003c\/b\u003e - \u003cb\u003eNigel Woodall\u003c\/b\u003e has extensive after-sales experience, having worked for SMEs and multinational corporations, including airlines, OEMs, and independent maintenance and spares distribution providers. He has held senior management positions in all customer-facing elements of after-sales and now runs his own successful, after-sales business management consultancy. Nigel resides in the south of England.","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":51705086640402,"sku":"9781637428887","price":25.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_275d78e8-8c7d-40c4-9e3c-09bd96fb1115.jpg?v=1762339463","url":"https:\/\/surprise-castle.myshopify.com\/products\/after-sales-excellence-driving-improvement-customer-satisfaction-and-growth-9781637428887","provider":"Surprise Castle","version":"1.0","type":"link"}