{"product_id":"a-trauma-informed-framework-for-supporting-patrons-the-pla-workbook-of-best-practices-9780838949566","title":"A Trauma-Informed Framework for Supporting Patrons: The Pla Workbook of Best Practices","description":"Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply \"problems.\" This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It's filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library's patrons. You will \u003cbr\u003e \u003cul\u003e\n\u003cli\u003edelve into what trauma is and how it impacts library work;\u003c\/li\u003e\n\u003cli\u003ebe introduced to a framework for utilizing a trauma-informed lens in your interactions;\u003c\/li\u003e\n\u003cli\u003epractice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and\u003c\/li\u003e\n\u003cli\u003egain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cbr\u003e You will also explore various scenarios which provide the opportunity to integrate what you've learned and practice responding through a trauma-informed lens, including \u003cbr\u003e \u003cul\u003e\n\u003cli\u003eMental Health Challenges\u003c\/li\u003e\n\u003cli\u003eSleeping at the Library\u003c\/li\u003e\n\u003cli\u003eStrong Personal Odor\u003c\/li\u003e\n\u003cli\u003ePersonal Belongings\u003c\/li\u003e\n\u003cli\u003eSuspected Intoxication\/Under the Influence\u003c\/li\u003e\n\u003cli\u003eSubstance Use\u003c\/li\u003e\n\u003cli\u003eThreatening Verbal and Nonverbal Behavior\u003c\/li\u003e\n\u003cli\u003eUnsheltered Teens\u003c\/li\u003e\n\u003cli\u003eAdult Self-Neglect\u003c\/li\u003e\n\u003cli\u003eChild Abuse or Assault\u003c\/li\u003e\n\u003cli\u003eSolicitation or Panhandling\u003c\/li\u003e\n\u003cli\u003eStealing\u003c\/li\u003e\n\u003cli\u003eChild Unattended After Closing\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eThe Public Library Association Social Worker Task Force\u003c\/b\u003e develops and recommends a strategic and coordinated approach for PLA related to how public libraries address the social service needs of customers.\u003cbr\u003e","brand":"ALA Editions","offers":[{"title":"Default Title","offer_id":50606781890834,"sku":"9780838949566","price":38.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_6aae637d-0a08-46b5-b429-2265ffe74d93.jpg?v=1732299623","url":"https:\/\/surprise-castle.myshopify.com\/products\/a-trauma-informed-framework-for-supporting-patrons-the-pla-workbook-of-best-practices-9780838949566","provider":"Surprise Castle","version":"1.0","type":"link"}