{"product_id":"a-78-important-questions-every-leader-should-ask-and-answer-9780814474143","title":"A 78 Important Questions Every Leader Should Ask and Answer","description":"\u003cp\u003e\u003cstrong\u003eThis unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eGreat leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.\u003c\/p\u003e\u003cp\u003e\u003cem\u003e78 Important Questions Every Leader Should Ask and Answer\u003c\/em\u003e covers a range of common and uncommon situations, including: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ethe need to connect employees' efforts to company goals;\u003c\/li\u003e\n\u003cli\u003elayoffs, business downturns, and mergers;\u003c\/li\u003e\n\u003cli\u003epersonal crises of employees;\u003c\/li\u003e\n\u003cli\u003ecoaching and mentoring sessions;\u003c\/li\u003e\n\u003cli\u003eand customer retention.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe book even includes advice on answering questions when the answer is \"I don't know\" or \"I can't tell you.\" With worksheets in each chapter, it prepares leaders to ask important questions of: ?customers (\"Why do you do business with our competition?\"); employees (\"What's a recent management decision you didn't understand?\"), and even themselves (\"What do I want to be remembered for?\").\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e Chris Clarke-Epstein (Wausau, WI) is a consultant, seminar leader, and author of several books, including \"The Instant Trainer.\" A noted public speaker, she is past President of the National Speakers Association.\u003cbr\u003e\u003c\/p\u003e","brand":"Amacom","offers":[{"title":"Default Title","offer_id":50461325721874,"sku":"9780814474143","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_72f5c6c4-12fd-4bac-8ea2-9704ae6165c6.jpg?v=1730063309","url":"https:\/\/surprise-castle.myshopify.com\/products\/a-78-important-questions-every-leader-should-ask-and-answer-9780814474143","provider":"Surprise Castle","version":"1.0","type":"link"}