{"product_id":"7-tenets-of-taxi-terry-pb-9781265784737","title":"7 Tenets of Taxi Terry (Pb)","description":"Inspired by the Ideas and Insight of Taxi Terry...The Best Guide to Customer Service You Will Ever Read\u003cp\u003eNo matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life.\u003c\/p\u003e\u003cp\u003eBestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThese are the 7 Tenets of Taxi Terry: \u003col\u003e\n\u003cli\u003eSet high expectations--then, exceed them!\u003c\/li\u003e\n\u003cli\u003eDelivering what helps the customer . . . helps you.\u003c\/li\u003e\n\u003cli\u003eCustomers are people--so, personalize the experience.\u003c\/li\u003e\n\u003cli\u003eThink logically--then act creatively and consistently.\u003c\/li\u003e\n\u003cli\u003eMake the customer the star of your show!\u003c\/li\u003e\n\u003cli\u003eHelp your customers to come back for more.\u003c\/li\u003e\n\u003cli\u003eCreating joy for your customer will make your work--and life--more joyful!\u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIf you want to be more than just a job title, Taxi Terry will inspire you to be better at what you do and become the best in your field. You'll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, with a special focus on \"internal customers\"--the people you rely on every day within your own company--the book addresses one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively. In other words, everybody wins.\u003c\/p\u003e\u003cp\u003e\u003ci\u003e7 Tenets of Taxi Terry\u003c\/i\u003e is your road map to an extraordinary journey--full of wonderful encounters and mutually rewarding experiences--that will take you anywhere you want to go.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR \u003ci\u003e7 TENETS OF TAXI TERRY\u003c\/i\u003e: \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Scott McKain is a great storyteller and \u003cb\u003eTaxi Terry\u003c\/b\u003e delivers: it provides you what you need to know and do to provide your customers the kind of experience that will delight them and keep them coming back for more.\"\u003c\/i\u003e -- Mark Sanborn, author of \u003ci\u003eThe Fred Factor\u003c\/i\u003e and CEO of Sanborn and Associates\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"McKain clearly shows again why he is the master at teaching companies how they can out-market, out-sell, and out-service their competition.\"\u003c\/i\u003e -- Dr. Tony Alessandra, author of \u003ci\u003eThe Platinum Rule\u003c\/i\u003e and \u003ci\u003eThe NEW Art of Managing People\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"McKain shows you how to consistently deliver a level of service that makes you and your business distinctive in the hearts and minds of your customers. You will want every person in your company to read this book and apply its lessons.\"\u003c\/i\u003e -- Randy G. Pennington, author of the award-winning bestseller \u003ci\u003eMake Change Work\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"This book is another masterpiece from the brilliant business mind of Scott McKain.\"\u003c\/i\u003e -- Patricia Fripp, CSP, CPAE, former president of the National Speakers Association and a leading executive speech coach\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"I have loved the story of \u003cb\u003eTaxi Terry\u003c\/b\u003e every time I've heard Scott tell it. It's entertaining, funny, and always a crowd pleaser. In this great book, Scott gives you a chance to go deeper into the story and learn the lessons you need to deliver a great customer service experience.\"\u003c\/i\u003e -- Larry Winget, television personality and six-time bestselling author of \u003ci\u003eGrow a Pair\u003c\/i\u003e and \u003ci\u003eShut Up, Stop Whining, and Get a Life!\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eMcKain, Scott:\u003c\/i\u003e\u003c\/b\u003e - \u003cp\u003e\u003cb\u003eSCOTT McKAIN\u003c\/b\u003e has been recognized by Social Media Marketing Magazine as one of the 50 most influential marketing authors on Twitter. A popular keynote speaker on creating organizational distinction and delivering the Ultimate Customer Experience, McKain is Chairman of the Distinction Institute.\u003c\/p\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":51384365744402,"sku":"9781265784737","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_66156fe4-297f-41b1-9fb6-969676ffc40b.jpg?v=1750172488","url":"https:\/\/surprise-castle.myshopify.com\/products\/7-tenets-of-taxi-terry-pb-9781265784737","provider":"Surprise Castle","version":"1.0","type":"link"}