{"product_id":"100-ways-to-annoy-your-guests-9781913568863","title":"100 Ways To Annoy Your Guests","description":"\u003cp\u003ePeter Venison's best-selling book \u003cstrong\u003e100 Tips for Hoteliers\u003c\/strong\u003e offered advice on how to manage. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eHe explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how \u003cem\u003enot\u003c\/em\u003e to please your guests. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eEvery hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.\u003c\/p\u003e\u003cbr\u003e","brand":"Clink Street Publishing","offers":[{"title":"Default Title","offer_id":50861609386258,"sku":"9781913568863","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0831\/4771\/8930\/files\/img_518daff4-6a45-4a46-becc-e21d59f0ad1d.jpg?v=1737600038","url":"https:\/\/surprise-castle.myshopify.com\/products\/100-ways-to-annoy-your-guests-9781913568863","provider":"Surprise Castle","version":"1.0","type":"link"}